How to Cancel a Webflow Subscription and Who Gets a Refund

Webflow doesn't have a cancel button; to cancel a Webflow subscription you downgrade to the Starter plan, and you do it twice if you pay for both kinds of plan: the Site plan under Site settings > Plans > Website tab > Downgrade to Starter, and the Workspace plan under your Workspace > Plans > Downgrade to Starter. Cancelling one leaves the other billing. Renewals and downgrades aren't refunded; new plans are, if you cancel and ask within 14 days. And the day the Site plan ends is the day your site goes offline, so move it first if it needs to stay up.

Every step below was checked against Webflow's help center on November 2, 2026. If your site sits in a Freelancer or Agency Workspace, read the November 16 section before you change anything.

Site plan or Workspace plan: which Webflow subscription are you paying for?

A Site plan pays to publish one site on a custom domain, and a Workspace plan pays for staging sites and code export; they bill separately, so cancelling one leaves the other running. Subscription software has always made the way in easier to find than the way out, and this split is where a lot of "I cancelled but I'm still being charged" stories start.

Per Webflow's plan help articles, checked November 2, 2026.

Each Workspace has one card on file that pays for everything in it (the Workspace plan, seats, add-ons and every Site plan), so two Workspaces means two sets of invoices to check.

How to cancel a Webflow Site plan

To cancel Webflow hosting for a site, you cancel its Site plan, which then ends at the close of the billing period (Webflow's Site plan guide). If the option is greyed out, it's nearly always one of three things:

• Add-ons. Remove any bandwidth (or other) add-on before you cancel or downgrade.
• Ecommerce. Open the site, go to Settings > Ecommerce > Checkout, switch checkout off and click Save.
• CMS features. Webflow lists these as blocking only a drop to Basic, the lower paid plan.

The full steps:

1. Open Site settings > Plans > Website tab.
2. Choose Downgrade to Starter.
3. Choose Continue to downgrade.
4. Pick a reason (optional).
5. Click Downgrade to Starter.

A banner on the Plans page shows the date the downgrade takes effect, and until then the site, the domain and every paid feature keep working. There's no undo button, though Webflow Support can cancel a scheduled downgrade.

Downgrade now, on the same page, removes your custom domains and unpublishes the site at once, with no credit for the paid days left. Webflow suggests it for transferring a site; otherwise, the better bet is to leave it alone.

Afterwards the project stays put and existing pages, collection items and products stay editable, though you can't add new ones. Custom code stays on the published site, but outside a paid Workspace you can't view or edit it until the site has a paid plan again, so make last changes first.

How to cancel a Webflow Workspace plan

To cancel a Webflow Workspace plan, open the Workspace, click Plans and choose Downgrade to Starter (Webflow's Workspace plan guide). The button won't cooperate until three things are true:

• Every team member and every seat is removed.
• You fit the unhosted site limit. Unhosted sites are the staging sites without a Site plan, and the Starter Workspace allows two, so a Freelancer Workspace with ten of them has to archive eight first.
• You own no other Starter Workspace. It's one per person, so archive the existing one before downgrading a second.

Then pick an optional reason and click Downgrade Workspace plan. The plan stays active until the end of the billing period, and you can't add seats or add-ons while the downgrade is pending; Downgrade now lifts that and ends the paid features at once.

You give up code export, the extra staging sites and the client seats on them. Sites with their own Site plans keep running, and keep billing.

Does Webflow give refunds?

Webflow refunds a new Site or Workspace plan, monthly or annual, if you cancel and ask within 14 days of buying it; renewals, downgrades to Starter, add-ons and seats get nothing back. That's the Refund Policy marked "Policy last updated: September 2026". Older guides still quote a 30-day window on annual plans, and some Webflow help pages still say purchases are nonrefundable, though they point to the Refund Policy for the details, and that policy is the one with the 14-day window.

Webflow Refund Policy and Delete account article, checked November 2, 2026.

Individuals buying for personal use may also have a 14-day right to cancel under local law, which the policy leaves intact.

To request a Webflow refund, contact Webflow Support with the site, the invoice and the reason, and do it before going to your bank: Webflow says a chargeback filed without contacting them first may get the account suspended.

The order that keeps your site online

Cancelling takes minutes; keeping the site up while you leave is all in the order.

1. Export while the Workspace plan is still paid. The steps, and what to save alongside the ZIP (the sitemap, CMS collections as CSV, CMS images), are in how to export code from Webflow.
2. Put the export on its new host and check your important URLs there; Webflow hosting alternatives compares how hosts handle Webflow's URLs.
3. Schedule the Site plan's Downgrade to Starter before its renewal date.
4. Move DNS while the plan still has days left, so the Webflow copy stays up as your fallback; the export guide's DNS cutover checklist has the details.
5. Let the Site plan run out.
6. Cancel the Workspace plan last, after your final export.
7. Archive the site or delete the account only after all of that.

DNS has been the slowest part of moving a website since long before site builders existed, so before step 5, confirm the domain really points at the new host:

dig +short example.com
dig +short www.example.com

If the www line still shows a webflow.com hostname, or the root still returns the A record Webflow had you set, fix it while the old site is still up.

If your one site sits in a Starter Workspace with only a Site plan, you can't export at all, because code export comes only with a paid Workspace plan. The cheapest is Freelancer, at $16 a month billed yearly or $24 for a single month billed monthly, per webflow.com/pricing on November 2, 2026. If you buy a month just to export, schedule the Workspace downgrade the same day: the plan stays active to the end of the month for re-exports, and it won't renew into a second one.

Cancelling around Webflow's November 16, 2026 price change

On or after November 16, 2026, existing sites in Freelancer and Agency Workspaces, and sites on legacy discounts from 2022 or earlier, move to Webflow's new Site plan prices at their next renewal or billable change. Basic becomes $15 a month billed yearly or $25 monthly; the old CMS and Business plans become Premium at $25 yearly or $39 monthly.

Renewals roll in site by site for months, so the first two points hold whenever yours falls:

• If you're leaving, schedule Downgrade to Starter before the site's renewal date. The plan simply ends, so there's nothing left to reprice.
• Don't step down from Premium to Basic as a halfway house after November 16; that's a billable change, so it lands at the new price.
• If the site is staying, switch it from monthly to yearly before November 16, 2026 to keep the current plan another year; from that date the switch is itself a billable change. The Webflow Workspace plans post shows the savings on a ten-site book.

How to delete a Webflow site or your account

Webflow calls deleting a site "archiving", and it only works once the site has no paid Site plan (Webflow also lets you move the plan to another site in the Workspace). Archive after the plan has run out, rather than using Downgrade now to get there sooner (Webflow's archive guide):

1. On the Dashboard, click the three dots under the site's thumbnail.
2. Choose Archive.
3. Type the site's name and click Archive site.

The site is unpublished, its webflow.io subdomain stays reserved, and getting it back takes an unarchive request to Webflow support.

Deleting the account removes the Workspace, every site in it (published ones included) and your invoices, and it can't be undone once processed, so download the invoices first, and ask for any 14-day refund before you delete. Webflow's help pages disagree on the order: the billing article says every Site plan and paid Workspace plan must be cancelled first, while the Delete account article says deletion cancels them for you. Cancelling first costs nothing, because deletion refunds no unused time either way, and if a pending downgrade still blocks the button, Downgrade now clears it at no extra cost. Then go to Account > Account settings > Delete account, confirm, and click the emailed link within 15 minutes; deletion completes within 48 hours.

While a Workspace is still on the Freelancer or Agency plan (and it still is while a downgrade is pending), deletion goes through a request to Webflow; Enterprise customers and Certified Partners always send one. Extra Workspaces, sites on Client Payments, Marketplace assets and public creator profiles have to be dealt with first.

Most people don't need to delete at all, since the two downgrades already stop the billing.

When cancelling isn't the answer

• You want a pause. Webflow doesn't have one; the nearest thing is downgrading to Starter and adding a Site plan later, and the custom domain comes off in between.
• The site belongs to a client. Transferring it to their Workspace keeps the plan and domain intact and moves the bill; the Workspace plans post covers how.
• The site leans on Webflow. CMS-heavy sites, sites the client edits weekly, stores and multi-language sites are better off staying. For leaving the builder altogether, see Webflow alternatives.

Where Hostsmith fits

Hostsmith hosts the exported site, the job the Site plan used to do: drop the zipped export folder on the homepage and it goes live on a hostsmith.link address. Clean URLs mean /about serves about.html, so the addresses Google already has keep working, and uploading a new ZIP after a re-export replaces the site's files.

The Free plan's 5 MB of storage is also its per-file limit, so most exports with images need Starter (50 MB) or Pro (500 MB), and your own domain needs Pro: $15 a month billed yearly or $21 billed monthly, with five sites and five custom domains (pricing, October 2026). That matches Webflow Basic on yearly billing and is $4 under Basic's $25 monthly price.

Before exporting, point your forms at a third-party form service; the export guide covers the options. Password-protected Webflow pages lose their protection in the export, and Hostsmith's Private Sites (a shared password or an email whitelist, Starter and up) can put it back, as described in password protecting a Webflow page.

Frequently asked questions

Do I need to cancel both the Site plan and the Workspace plan?

To cancel a Webflow subscription completely, yes. They're billed separately, and cancelling one doesn't touch the other. To stop hosting a single site, cancel only its Site plan.

Why is Webflow still charging me after I cancelled?

Usually it's the other plan, a Site plan in another Workspace, a seat or add-on, or a billing period that hasn't ended. Check the invoices in every Workspace, then contact Webflow Support before disputing anything with your bank.

Can I cancel a monthly Webflow subscription mid-month?

Yes. The plan runs to the end of the month you've paid for, then drops to Starter. There's no partial refund for the days left, unless it's a new purchase still inside its 14-day window.

Leave in the right order

Leaving any hosted platform has always come down to one thing: having your own copy of the site before the account goes quiet. On Webflow that copy comes from the Workspace plan, which looks like overhead next to the live site and so tends to get cancelled first; cancel it last, after the export checks out. Drop the zipped folder at hostsmith.net before either plan runs out, and the site has a new home while the old one is still up.